Yes folks here we are again, another round of stories on the web suggesting a new date for the Android 2.1 HTC Hero update. The latest is that the update (at least for GSM Hero handsets) will land by the end of April. Here’s what HTC replied to an enquiring (and probably frustrated) customer:
“Some of the phones in our Android line up including your Hero are due to receive an upgrade, and it is scheduled to be released starting at the end of April. Your phone should be upgraded Over-The-Air. You can expect a pop-up message on your phone when connected to the internet once it is ready. When the upgrade is ready, we will notify you via our website and on various social media networks including Twitter and Facebook.”
The continual moving of the goalposts isn’t doing anyone any favours, especially not HTC. The biggest harm is being done by different HTC customer reps all saying different things. HTC needs a consistent response to its customers to avoid confusion and lifting our hopes unnecessarily. I still can’t understand why HTC cannot communicate a rough date of release and then stick to it. The silence isn’t helping anyone.