Android 2.1 update for HTC Hero finally hits Europe!

by Hero on June 28, 2010

in Firmware

Android Eclair for HTC HeroOkay Europe, this is the day you’ve been waiting for. It looks like HTC has just about managed to stick to its H1 2010 deadline and is now releasing the Android 2.1 update for the HTC Hero across Europe as we speak. I haven’t noticed anything appear on HTC’s support site, but according to people commenting in this thread it’s definitely rolling out. Happy days!

Have you received the update? What are your impressions? Let us know in the comments below.

Update: Apparently the Orange and T-Mobile UK updates are not rolling out today but will appear by the end of the month i.e. in the next two days.

{ 279 comments… read them below or add one }

1 tempesta June 28, 2010 at 6:06 PM

That’s it! We finally got it. My Hero is in the process of update right now :D

2 PG June 28, 2010 at 6:06 PM

Slovakia :D . (Needs free space got a message with needs more then 25 MB to install upgrade) so dont forget to unistall some apps before if you have your hero full like me :)

3 pepper June 28, 2010 at 6:07 PM

Just got the update!! At last…

4 Foxman June 28, 2010 at 6:08 PM

WooOOOoo – HooOOOoo!!!! :D

Ahem, it seems like this is unlocked Heros only, at least I can confirm I received the update notification on my unbranded Hero in Hungary. I’m charging my battery now before downloading, I wouldn’t want it to run out of juice while flashing the update…

5 Alan June 28, 2010 at 6:08 PM

2nd attempt – needed more app space, fingers crossed!

6 Jackie June 28, 2010 at 6:09 PM

In the process of downloading… hope this goes well :)

7 Zaid June 28, 2010 at 6:09 PM

Nothing in UK yet :(

8 Jamie C June 28, 2010 at 6:12 PM

Can any UK T-Mobile G2 Touch users confirm they have received the update yet? Still haven’t got mine yet although i’ve just checked my build no and its and i’ve read on the htc site that after the 1st initial update it should be up to 2.73.405.5 :S

Any ideas? I’ve tried to get the update again via the htc website but after putting in the S/N it says this update is not suitable for your device. Surely I have the correct initial update if i have the option of the system software updates checker?

9 pepper June 28, 2010 at 6:13 PM

Got the update in UK!!!!

10 Romain June 28, 2010 at 6:14 PM

update in Luxembourg, finally :-)

11 Zaid June 28, 2010 at 6:17 PM

@ Pepper
Did you really get it in the UK? What network you on? and are u on a contract or pay as you go?
Cause I am with t-mobile and a contract and nothing here yet :(

12 ebbe June 28, 2010 at 6:17 PM

Now also in Denmark!!

13 Lukas June 28, 2010 at 6:19 PM

Got it in Switzerland!

14 Brian Morrison June 28, 2010 at 6:20 PM

@Jamie C

If your version ends in .9x then you have installed the first part of the update. No doubt TMobile have not yet authorised the release of the 2nd part yet.

15 Erik June 28, 2010 at 6:21 PM

The Netherlands: looks like the update is there for me as well. Now backing up my device…

16 Jamie C June 28, 2010 at 6:22 PM

@Brian Morrison

Thanks for the response, typical of t-mobile then, they have to be slower than the rest and to make matters worse, they’ve discontinued the tmobile g2 touch on their website so i’m guessing they probably won’t have software help and support on there either now :(

17 David Hewson June 28, 2010 at 6:22 PM

Everything’s running so smoothly, it feels a lot faster! Also nothing got wiped which is always bonus :)

18 pepper June 28, 2010 at 6:22 PM

100%, half way through the update as i type. I’m on orange contract, but have an unlocked handset. I just went to the about phone menu> then software update and it popped up. Hope this helps mate.

19 Zaid June 28, 2010 at 6:24 PM

@ Pepper
WOW thats great mate, good for you .. I hope you getting the full 2.1 version this time .. please let us know how is it as soon as the download finishs

20 laban June 28, 2010 at 6:24 PM

Updating mine now! :D (norway)..

I’ve just changed the time on my phone to november, and got the update after 5 sec!

21 tee June 28, 2010 at 6:26 PM

I’m in the uk, on monthly contract with 3. Havent still got my update

22 Andreas June 28, 2010 at 6:28 PM

Germany: Unbranded Hero gets the update after doing a manual update-check.

23 G21 June 28, 2010 at 6:35 PM

Guys, how exactly do we get this update?
I mean, do we only turn the WiFi on and just wait till something pops out?
Many thanks for help.

24 BenG June 28, 2010 at 6:36 PM

How big is it???

25 piotr June 28, 2010 at 6:37 PM

update’s available in Poland as well. i’m in the process of updating right now :)

26 bau June 28, 2010 at 6:38 PM

I can confirm here in ITALY just go to settings and check for updates ;-)

27 Filip June 28, 2010 at 6:39 PM

We have it here in Czech Republic. :-) Great!

28 jnow June 28, 2010 at 6:40 PM

I still haven’t got the first small update, does it mean i’m not gonna get the second unless I have the first already? Czech Republic, unbranded

29 Brian Morrison June 28, 2010 at 6:40 PM


Not sure of exact size, but probably about 86MB. Other posts have shown this sort of size in their reports.

30 Zaid June 28, 2010 at 6:41 PM

@ G21
Well yes turn your WiFi on as its better doing it through the WiFi than the 3G, as it will consume lots of data.
The first update we got it by chaning the time to next year, and straigh away we got the update. Hope this one will be the same. However, in that update, we got a little new option in About Phone menu to check for update. So I am checking it there now!

@ BenG
Its better to use your WiFi mate, I think they said its between 20-30 Mbs. I read that someone, not sure tho.

31 jnow June 28, 2010 at 6:41 PM

Filipe, jak jsi to prosimtě dokázal? :) kdy jsi dostal ten malý update a použil jsi tik s datumem?

32 PG June 28, 2010 at 6:41 PM

So you need to unistall apps 25MB free space after unpacking I guess. I didnt loose any of my settings. And here is a link to some pics :)

33 Brian Morrison June 28, 2010 at 6:42 PM


You need to have a version ending in .9x (where x can be 1, 3, 5 etc) to get the 2.1 update, so you will need to get the 4.7MB preparatory update first.

34 PG June 28, 2010 at 6:42 PM

jnow ja som tam dal 29 júna a bolo :D

35 jnow June 28, 2010 at 6:46 PM


if you mean build number, I do not have that ending, because of no preparatory update…

@ PG

2011? já už zkoušel několik variant a nikdy nic.. je potřeba to vždycky po změně datumu restartovat?

36 BenG June 28, 2010 at 6:46 PM

if you want the first update change the date one month to the future….

37 G21 June 28, 2010 at 6:47 PM

Man, many thanks, I did change the date to next year and now this new windows pops-up. I’ll check it out now. Thanks again :)

38 BenG June 28, 2010 at 6:47 PM

I’m asking becaise i have 300MB left for this month… sooo… why should I give them those MB if i’ve paid for them…

39 PG June 28, 2010 at 6:50 PM

@jnow (will speak english so I dont get a ban) my phone is unbranded from orange and I just moved the date ONE day ahead 29.06.2010 for the second update to 2.1 , for the first preparatory I just moved it 1 month ahead (a week ago to july)

but if you dont have the right number of your firmware you will have to download the one on the htc page and then get the 1 and 2 update.

and no , no reboot required

40 jnow June 28, 2010 at 6:57 PM

@ PG

So I tried to change month to July, nothing happend. You spoke about downloading firmware from HTC page, did you mean something in Support section? After choosing model (Hero) I have only HTCsync update here. No firmware updates… maybe there could be some, when I change country, but I don’t think in’s good idea..

41 jnow June 28, 2010 at 7:00 PM

Oh, got it! Stupid link inside the paragraph :) thanx a lot, anyway

42 Vijay June 28, 2010 at 7:01 PM

Reset the date to greater than today, it will prompt to download!

43 PG June 28, 2010 at 7:03 PM

@jnow click on my link up there find my email address and write me . So we dont go OT here. The page I was referring to with the right number of the firmware so you can apply the first update is here .

44 BenG June 28, 2010 at 7:07 PM

update installing… i hope my copilot navigation will work with 2.1… :D

45 Mahfooz June 28, 2010 at 7:10 PM

I’m on 3 UK and still haven’t got update part 1, and obviously didn’t get the 2.1 update :(
Any 3 users here?

46 Dominik June 28, 2010 at 7:12 PM

Finally there! (in Poland!) at last! Fast backup and getting the update!

47 Paul June 28, 2010 at 7:18 PM

Just updating here now, on Meteor(Pay as you go) in Ireland but bought unlocked from the UK. Set my date to December 2010 update taking a long time though.

48 darko June 28, 2010 at 7:18 PM

update has started also here in Serbia!

49 Klaus June 28, 2010 at 7:21 PM

In Denmark on Telia. Did the date-trick, and it popped up instantly.

50 Liam Downey June 28, 2010 at 7:23 PM

Just updating as we speak in Ireland on Meteor(PAYG) locked HTC Hero…still loading the update…… :-) AT LAST!!!!

51 Russell June 28, 2010 at 7:26 PM

Damn Orange UK!! I phoned HTC customer service this morning and they said branded handsets will be the first to get the update in UK… that appears to NOT be the case though!! Two more days then…

52 stari4ek June 28, 2010 at 7:28 PM

Please provide direct link to OTA (you can check it through adb logcat)

53 zhil June 28, 2010 at 7:29 PM

Will this update erase my sdcard aswell?

54 Alex June 28, 2010 at 7:31 PM

Does anyone know the best way to backup everything?

Will I loose my contacts etc (if not on sim), app data, bookmarks, history etc

Please could someone suggest a good way of backing up.

Apps are fine, as I have backed them up to SD using Astro File manager.

Thanks for the help


55 Anthony June 28, 2010 at 7:31 PM


Yes. And it will also shred all of your paper documents in your house, so make sure you get photocopies.

56 Zaid June 28, 2010 at 7:37 PM

@ zhil and @ Alex
Guys I am not sure about the sdcard but about the phone yes it will remove everything, best thing to do is to use MyBackup app in the market, its free for 30 days, and you can buy it after if u need it, and it will store everything u got … so highly recommended, and good luck with the update :)

@ Anthony
Haha dont joke man, he wont sleep tonight!

57 Lukas June 28, 2010 at 7:40 PM

I just did a sync with my gmail account.

2.1 installed and at least till now, is running great. Messages, apps, contacts etc. were still on the phone or at least on the google account. (dont blame me if its no doing the same as on +ine… back up!)

Feels great to have finally a running 2.1.

58 Alex Conrad June 28, 2010 at 7:46 PM

Upgraded to 2.1 (France). All is good. I’m currently in the process of restoring my SMS using “SMS Backup” (make sure you back’em up before the upgrade). Apps have been backed up using Astro File manager. But I do seem to have my apps still there…

59 Piotr June 28, 2010 at 7:47 PM

And mine got stuck on HERO screen… Stays that way like 5 mins now… Anybody knows how long should I wait until I call it bricked?

60 Alex Conrad June 28, 2010 at 7:49 PM

I do get the following error message once in a while though:

The process has stopped unexpectedly. Please try again.


61 OldBloke June 28, 2010 at 7:52 PM

My update (unbranded with Orange SIM) was totally non destructive. All my phone data (apps, messages etc) were still present after the upgrade finished.

62 Michael W June 28, 2010 at 7:56 PM

Hey, I am in the United Sates with an unlocked GSM Hero using T-mobile. I am downloading Android 2.1 one right now. Here is how I did it with help from “simples”

1. change date to 2011 under settings menu of your Hero
2. wait/check for the sync/download icon in top bar
3. wait for message about update
4. download update
5. reboots phone
6. if your lucky it will install if not… panic at triangle screen, don’t worry
7. reboot phone holding power and home keys to reset/fresh boot (won’t erase anything)
8. back up your phone, your are about to finally upgrade to Android 2.1
9. go to the “about phone” menu, under setting. tap– check up date now.
10. Asked if you want to download 2.1 “do it”
11. Agree to install Android 2.1 now.
12. welcome to Android 2.1

63 raks June 28, 2010 at 7:58 PM

I just downloaded mine in uk, switched it on an say Iphone OS 4.0!! I was like WHHHAATTT! Then realised I was in a dream and downloaded Android 2.1, running smooth, gonna download Gmaps and run round and navigate around the UK finally!

64 Substance242 June 28, 2010 at 8:06 PM

Installed, operator 02 Slovakia. To my surprise applications were not erased and settings were kept (not all, like latitude or sense scene). It feels somewhat faster?

65 cashmang June 28, 2010 at 8:12 PM

What about us poor 3uk users we haven’t had a thing, t mobile and Orange get some news, but we get nothing :(

66 shak June 28, 2010 at 8:12 PM

i have a htc hero locked on orange which is rooted, still havent got the first update

takes the pee

67 David Hewson June 28, 2010 at 8:13 PM

Connectivity issues here! Can’t send messages, can’t download from market place

I’ve noticed despite being in the UK the connectivity options show GSM or WCDMA

68 Balefire June 28, 2010 at 8:24 PM

Updated here. Sim-free HTC Hero on Orange (UK). Did the set date one month ahead trick last week, got preparatory update. Did not get any notice re upgrade so ran the new check for update option and now running 2.1. All apps still installed, although my scene has been reset to default. In the process of setting it up again now

69 Paul June 28, 2010 at 8:27 PM

Uk unbranded hero on o2 pay as you go. Got the first part of the update about a week ago, no sign of the second part yet. I’m trying the system software update option now but it doesn’t look good- just keeps saying checking. I’ll try the date change option next and report back

70 jasper June 28, 2010 at 8:40 PM

t-mobile g2 uk no updates whatsoever over last year or so ^_^

71 jasper June 28, 2010 at 8:40 PM

date change made no difference

72 Robert June 28, 2010 at 8:42 PM

I’m on 3 in the UK and I still have not even got the first part of the update. I was on the phone to 3 customer service and they told me they are running tests on the update to see if it is compatible with the 3 software. I’m not happy

73 Chris June 28, 2010 at 8:55 PM

Unbranded Hero in UK updated. Went into settings and did a check for updates and it picked it up straight away.

74 pepper June 28, 2010 at 9:12 PM

Has anyone else noticed ‘google search by voice” app not working since 2.1 update? Apart from that pretty pleased with update.

75 Alex June 28, 2010 at 9:14 PM

Thanks Zaid and Alex Conrad!

76 beezer June 28, 2010 at 9:15 PM

Anyone else on Build 2.73.771.73 – is this the first update or something else?
On 3(UK)…..

77 Anthony June 28, 2010 at 9:18 PM


The build number remains the same before and after the first update. The CL# number is the one that changes. I’ve got a T-Mob G2 and my release key is CL#154725

78 Robert June 28, 2010 at 9:18 PM


That is the same build I have, I’m also on 3

79 beezer June 28, 2010 at 9:22 PM

@Anthony: ah, I’m running CL#94055 release-keys – does this mean anything useful? :)

80 francisco June 28, 2010 at 9:24 PM

Yes @pepper
search by voice and voice commands are not working… or does not come with THIS 2.1 version I am afraid. A little bit too legend perhaps?

81 Mahfooz June 28, 2010 at 9:26 PM

@beezer I’ve got the exact same one CL#94055 release-keys, and nothing so far :(

82 Anthony June 28, 2010 at 9:26 PM


Yeh, looks like you’ve got the pre-update 1 version. I don’t know if 3 plan on releasing both revisions in the one package, or if they’ll make you download the 1st release somehow as a prerequisite.

83 beezer June 28, 2010 at 9:27 PM

@Mahfooz: Found this link, but not ran it as no feedback from 3 customers whether it works….

84 BenG June 28, 2010 at 9:27 PM

Its there and it’s ok… it did,t erase nothing from my phone… everything is as it was… :/…. is it ok????

85 beezer June 28, 2010 at 9:33 PM

Cheers – I’ll see what I can find out….

86 Petr June 28, 2010 at 9:34 PM

Russian devices got update too. Though local HTC reps made all possible to get people angry promising delay until mid July.

87 reilly June 28, 2010 at 9:35 PM

Nothing here yet on 3UK. Nothing on HTC or Three websites to suggest we should be expecting this with the vanilla users. Not happy

88 Ryan June 28, 2010 at 9:47 PM

Any news on the tmobile g2 ?

89 paul June 28, 2010 at 9:47 PM

Uk unbranded hero on o2 pay as you go. date change didnt work. restarted phone then tried the software update option again. this worked. Maybe it was just because the server was too busy on my previous attempts. anyway. install is processing now (S**t forgot to back up my notes :s…), i’ll comment on results after its complete

90 Warren June 28, 2010 at 9:57 PM

Still not got the prep update on orange uk branded mobile. Anyone else have any look?

91 Warren June 28, 2010 at 9:58 PM

Luck sorry lol

92 Firax June 28, 2010 at 10:16 PM

I have Cynagenmod and when I click to install the update the phone restarts and it says that the update failed.. what can I do??

93 Rajpal June 28, 2010 at 10:40 PM

anyone have problems with downloading apps after the update..mine jsut says download unsucessful..any ideas?

94 George June 28, 2010 at 10:47 PM

3uk are useless, getting so so so tired of waiting… first every other phone gets it, then every other country, and now every other network… I’m frightened of where this may end!

the biggest frustration of the whole situation is absolutely no communication between three/htc and their customers… disgraceful.

95 José June 28, 2010 at 11:17 PM

HTC Hero Orange Spain, NOTHING, not pre-upgrade, not upgrade :-(

96 MedicalFlyer June 28, 2010 at 11:19 PM

I’ve got a T-Mobile UK G2 handset and not had any messages about updates. so decided to bite the bullet and gold card it to debrand the firmware. Hadn’t got through the inital set up and the phone was telling me about the youtube update. Installed and as soon as it had booted again I was downloading 2.1. Installing now *finger’s crossed*

Anyone looking to do similar, it’s quite easy once you find some decent instructions and an XP system to run the older firmware installer from (Windows 7 gets a bit confused with the drivers).

97 Cristiano Abreu June 28, 2010 at 11:20 PM

At last Éclair pumping on a unlocked white hero (TMN Portuguese carrier). Just checked for new updates on settings, and then the whole process started promptly. Took some time to download and installed, but the result is stunning… I’m baffled by the speed increase… just using ShapeWriter is like day from night. What have we been missing. I’m speechless by the improvements… Google navigation awesome. Sense UI beautiful… seems I’m not going to sleep tonight.

98 paul June 28, 2010 at 11:21 PM

Uk unbranded hero on o2 pay as you go. update worked fine. didn’t lose any apps or texts or config, very impressed with that. all-in-all really impressed – its a vast improvement on the old 1.5 software. did notice some trouble with downloading apps like other have posted, but this is probably just because the whole of Europe is updating their heros at the same time.
some podcasts in listen won’t play (error occurred while playing this episode). no live wallpapers. no rss news widget. no voice typing.

99 angryhtcuser June 28, 2010 at 11:22 PM

Has anyone else noticed that the text selection/copying in the browser via trackball doesn’t work?

It didn’t work in 1.5 and when I mentioned that to customer service they told me, that it will be fixed in the 2.1 release.

But now it looks even less functional, i.e. a “mouse”-cursor that doesn’t (move) or hardly moves and no selection/copying possible whatsoever.

100 Zaid June 28, 2010 at 11:24 PM

You must be kidding me, I still can’t get the update :(
Anyone got it, in UK, with T-Mobile, contract base?!

101 MedicalFlyer June 28, 2010 at 11:27 PM

see my comment above (#96) if you can’t wait ;-)
I would post links to an easy goldcard method but I’m not sure if they’re allowed here

102 reilly June 28, 2010 at 11:28 PM

Sent 3UK an email about this. Expecting a reply sometime in the new year…

103 Zaid June 29, 2010 at 12:08 AM

@ MedicalFlyer
Oh man plzzzz help me here, of course I want it .. my email is: zaid200252 at yahoo dot com
This will be great, from now on, I hate T-mobile and I hate HTC :(
I will do what u did and get the 2.1 and then do it again and get the 2.2 :D

104 Firax June 29, 2010 at 12:17 AM

I got the solution for everyone who can’t get it to work the “official” OTA way:

I had to do it that way because I have a rooted device. Installed this tweaked official ROM, its fast and reliable. Thanks to Paul from MoDaCo!

105 MeanEYE June 29, 2010 at 12:27 AM

Yep, I’ve received it. Only now I have iPod touch instead of smartphone. I can’t disable Airplane mode :/… not funny!

106 MeanEYE June 29, 2010 at 12:48 AM

Now this was weird… My SIM card was trippy, once I removed and put it back in everything worked. I did an unnecessary factory reset ^^

107 Paul June 29, 2010 at 12:53 AM

After update everything is much faster and the issue where I couldn’t load pages on the browser using WiFi is fixed. However, the Android Market is not usable as it is really slow. Anyone else experiencing issues with the market.

Oh and there was no need to back up, APNs, sms messages, applications where NOT wiped after update :)

108 MedicalFlyer June 29, 2010 at 1:24 AM


I’ve sent you a mail, good luck with getting to 2.1

my phone’s working lovely, just need to get all my apps back where they belong now :-p
MyBackup is handy as people above have mentioned

109 MeanEYE June 29, 2010 at 1:37 AM

We should start bitching now about 2.2 :D . Maybe we get that one too :) .

110 Zaid June 29, 2010 at 1:43 AM

@ MedicalFlyer
Thanks alot man, I got it :)

@ MeanEYE
This is the plan mate, just wait till we all get the 2.1 first :P

The damn a$$ t-mobile told me on twitter today that they have no idea about the 2.1 OTA thingi and they will investigate this news and publish it on their website!! Half if not all people got it and using it and they still have no idea :(

111 MedicalFlyer June 29, 2010 at 2:06 AM

glad to help

112 Nuno June 29, 2010 at 3:07 AM

I’m in Portugal with unbranded Hero and I already have it installed and running on it.
Just a bit disappointed for not having the live wallpapers :(

113 tom delacour June 29, 2010 at 4:17 AM

Free update soon?
Thanks for update!
It’s better to delay release: any issues will already have known workaround by now thanks to the test another

114 Nuno June 29, 2010 at 4:51 AM


My phone is running 2.1 and I didn’t lost a thing (contacts, apps, sms, etc).
When it turned back on everything was in its place :)

115 BenG June 29, 2010 at 6:57 AM

anybody knowsw what navigation aplication will work on Android 2.1… my CoPilot live stoped working… :/

116 milo June 29, 2010 at 7:08 AM

After a long wait I just received the pre update but when I press check now it states my device is already up to date,and still I’m running 1.5,any ideas?

117 Warren June 29, 2010 at 8:24 AM

@milo – what network you on and have you got a unbranded mobile?

118 Carlos June 29, 2010 at 8:33 AM

I now have 2.1 but can anyone tell me why the interactive wallpapers, 3d photo galery, speech to text in SMS/email have not appeared at all??

Voice search in browser, new google maps features such as swipe zoom and google nav is working.

Is there a list of the new 2.1 features specifically aimed at HTC Hero so I am not missing any cool stuff?

119 Warren June 29, 2010 at 8:42 AM

I know live wallpapers wont be coming on the new update as htc thought the phone struggled to run them.

After calling orange numerous times they finally said by the end of tomorrow with both the prep update and the full thing by the end of tomorrow :-)

120 Chris June 29, 2010 at 8:42 AM

Installing now on a debranded Orange UK Phone. Only 6-7 months late HTC, D-, must try harder.

121 milo June 29, 2010 at 8:43 AM

Jap got unbranded but maybe the catch is in the fact i’m in belgium. Rumors says we’ll get the update a bit later :(

122 OddThomas June 29, 2010 at 8:54 AM

Still waiting for Orange to get off their backsides so I can update :-(

Come on Orange, get with it! We don’t care about having an Orange ‘flavour’ – well I don’t anyway!!

123 cyclops June 29, 2010 at 8:57 AM

nothing in belgium on Mobistar network and unbranded hero ; why is there no official download on the htc website ?

124 milo June 29, 2010 at 9:04 AM

@ Cyclops

Did you already recieve the pre update?

125 francesco June 29, 2010 at 9:05 AM

In italy too!!!

126 ipod repair June 29, 2010 at 9:06 AM

Still not got the prep update on orange uk branded mobile. Anyone else have any look?

127 francesco June 29, 2010 at 9:07 AM

if you don’t have received the update… change manually the date… 2011

128 Pup June 29, 2010 at 9:13 AM

There’s an option to manually check for updates, why are people suggesting to set the clock forward?

129 francesco June 29, 2010 at 9:17 AM

Pup, for the pre update…

130 cyclops June 29, 2010 at 9:20 AM

@milo, no and i didn’t change the date. but i think a have an old build number ?
kern? 2.6.27-a5504199 and build 146733

131 Sepp June 29, 2010 at 9:23 AM

hey guys.. im happy for you, but not for me :-(

first update (getting by changing date) for g2 touch (tmobile) worked for some people, some got a hazard triangle and the phone hang. remove batery – starte again – not working :-(
in tmobile uk forums people told that because of the errors the update was pulled back.
so if i change my date now its not coming anymore. Some people got it by flashing the g2 with the last online rom-upgrade, but if they pulled back the update this wont work either.
now i m thinking about debranding my phone.. tmobile sux. any ideas?

132 milo June 29, 2010 at 9:24 AM

@cyclops Jap you should have 2.73.1100.x but maybe you should try to download the ROM released in september first. You can find it on the htc site

133 StormIT Web Design June 29, 2010 at 9:26 AM

Spoke to HTC yesterday, according to them UK branded handsets will be the first to get the update… well that’s definitely not the case! I have a Orange UK branded handset and I still haven’t got the first update, but a friend of mine with an unlocked non-branded Hero has just downlaoded the second update and is now running 2.1 !!

This is pushing me more and more towards the iPhone4 unfortunately, you might not be able to make a phone call while holding the phone but at least you know that handset is going to be running the latest software in a years time!

134 philip mc veigh June 29, 2010 at 9:31 AM

Hero on 3 uk no sign yet phoned customer services on sunday all they can say it will be released soon ! they are as much use as a chocolate fire guard :(

135 Jon June 29, 2010 at 9:35 AM

Just received the update here in Norway. My phone is faster and smoother than ever! Looks much better than the old OS.

136 BenM June 29, 2010 at 9:37 AM

Mine crashed after the update – “White triangle of death”. If i reboot all that happens is that the “Hero” text appears and nothing happens. What can i do now`?

137 MaRmAR June 29, 2010 at 9:43 AM

Slovakia rolling out right now! :D Thanks HTC for support!

138 mweulink June 29, 2010 at 9:47 AM

I’d get my update too last night. Didnt backup.
And everything is stil on the phone even apps!
So its good to backup, for if its going wrong, but not realy needed!


139 spook June 29, 2010 at 9:55 AM

my Hero updated in Turkey ;)

140 steve June 29, 2010 at 9:59 AM

Downloaded it after a manual check. 20 min later 2.1 has landed in Australia!

141 cyclops June 29, 2010 at 10:02 AM

@milo, thanks but the september update says before download that it is not suited for my phone

142 Süleyman June 29, 2010 at 10:02 AM

@spook, did you do sth special? I am waiting here with KvK Hero….

143 cyclops June 29, 2010 at 10:02 AM

@steve, hi what’s a manual check ? changing the date ?

144 OddThomas June 29, 2010 at 10:04 AM

@Pup, not in my version. I haven’t had the pre-update yet which I believe would then give the manual update option. Have tried the date trick to get the pre-update, setting to 1 day, 1 month and 1 year later, none of which have worked. Looks like I’m just going to have to be patient :-(

145 Oli June 29, 2010 at 10:04 AM

Am running a sim-free UK Hero and not even a pre-update for me yet. Have tried changing the date several times and rebooting to no avail.

146 bart June 29, 2010 at 10:07 AM

in the Netherlands: I’ve got a 2.1 installation on my phone! looks very nice, but ran into a problem. After I locked the screen, I try to unlock the screen again, but it now asks for a password. It isn’t my sim password or gmail password. I’ve got 2 of the 8 attempts left…

The only password I had ever set on my phone, was with that pattern app, but disabled the password and removed the app more than a year ago.

147 BenM June 29, 2010 at 10:11 AM

Mine crashed after the update – “White triangle of death”. If i reboot all that happens is that the “Hero” text appears and nothing happens. What can i do now`?


148 Süleyman June 29, 2010 at 10:12 AM

@Oli, I guess first the dealers will get. I got it sim free from Türkiye. I am still waiting too…

149 BenG June 29, 2010 at 10:20 AM

Does anybody know if it is possible to remove sense UI???

150 Mick Sanderson June 29, 2010 at 11:03 AM

I’ve just called three “customer support”, and they denied all knowledge of a software update for the Hero, and told me to “…keep checking on our website for these informations you require…”

So, for all you people on 3 – don’t hold your breath, cos I don’t see an update coming anytime soon…

151 Francisco Vargas June 29, 2010 at 11:03 AM

HTC Hero Yoigo Spain, nothing… I can’t wait more!!

152 Jolle June 29, 2010 at 11:16 AM

I got the preparatory update. It downloaded and then nothing happened. Rebooted — nothing. Should anything visibly happen after downloading? Some sort of installation process?

Also, cannot find any ‘check for update’ option in About phone.

And one more thing: I read that if you do this official update, it will be impossible to root the phone in the future (something about a bootloader thingamajig being removed). Anyone know if this is true?

153 muffrat June 29, 2010 at 11:39 AM

Installed both updates, and after long installation it booted into 2.1. Seemed to be working ok, sol loaded the backups of my phone contacts, and was prompted to reboot. Tried to reboot – nothing. The phone will no longer boot – it hangs at a white screeen which keeps saying “htc – quietly brilliant” over and over again. Can’t boot into recovery mode, don’t know what to do – can anyone help?

154 BFox June 29, 2010 at 11:41 AM

Russia get it!!

155 Nick Hurst June 29, 2010 at 11:48 AM

Anyone on three got it in the UK yet? I still don’t have it :(

156 Rohit June 29, 2010 at 11:53 AM

Yeah I’ve upgraded to 2.1 on my HTC Hero in the UK. Been waiting since January! All you have to do is go to Settings > About Phone > System Update. No need for all this time changing garbage.

2.1 is not faster but luckily it is not slower either. It is about the same in terms of speed, but with a few more features. Google Navigation works here in the UK, and I am able to download a lot more apps including Google Goggles, Google Gesture Search, official Twitter App, etc. In Settings, you can even see the breakdown in terms of percentage of what apps/functions are using up your battery life the most, i.e. the display, the wifi, etc. This feature is really good.

157 Oli June 29, 2010 at 11:57 AM

“All you have to do is go to Settings > About Phone > System Update. No need for all this time changing garbage.”

It seems that many of us are still awaiting the prepatory update which unables the ‘System Update’ function, hence the ‘time changing’ techniques being banded about.

158 Andy June 29, 2010 at 11:59 AM

T-Mobile still saying they have no idea when update coming through.

159 MedicalFlyer June 29, 2010 at 12:16 PM

It seems to be that way for those who are getting the update legitimatly.
Whereas, I debranded my handset to get it which required flashing the firmware to the HTC Generic one and that wiped my phone (I backed it up beforehand of course). Just seem to be missing one app now that I had paid for, hopefully it’ll get update or I can find the apk for it in the meantime.

160 cashmang June 29, 2010 at 12:17 PM

i just got a phone call from HTC, which was nice of them :)

the lady on the phone confirmed that 3uk do have a copy of the 2.1 and should be testing it and hopefully with orange (according to a comment above somewhere), pushing it out in the next two days, can we expect the same?

i hope so :)

161 muffrat June 29, 2010 at 12:24 PM

Anyone have any suggestions re: my phone being bricked by this update (see about 5 posts above)?? I didn’t ask for this update, and now my phone appears to be ruined – can’t even use it to call t-mobile or htc… and no landline!!! AAAARGGGHHH!!

162 Brian Morrison June 29, 2010 at 12:28 PM

Installed 2.1 last night, nothing erased from the phone except the scene either so didn’t need to restore any backups.

So far I’m pretty happy, but it does seem the promised Bluetooth PBAP with my Garmin Nuvi doesn’t work. I will have to try it with the missus’s Desire. If so maybe HTC might offer a fix because this is one feature of 2.1 I really wanted.

163 Zaid June 29, 2010 at 12:37 PM

Yes guys, anyone on a contract with t-mobile, Orange, 3 we all have to wait a bit more, as some have already mentioned, those network providers have no idea and they still have to do their testing and the publish it from their side, thats why we not getting anything yet.
If I dont get it today I will simply spend 5£ and get it unlocked and get the update like the rest of the world did YESTERDAY!!
Damn u t-mobile and HTC … u lost a customer and gain a big hater!!

164 Alex June 29, 2010 at 12:49 PM

writing this on my HTC hero.
anyone know when the t-mobile update for g2 touch contract comes out. by the end of the month?

165 Nick June 29, 2010 at 12:49 PM

Is there noway you just download it off the net? perhaps from the HTC website? something like that?

166 Zaid June 29, 2010 at 12:57 PM

@ Alex
Yes mate that what they saying, end of the month .. it just had to be 31 days in this one :P

@ Nick
Not sure you can do that yet mate .. otherwise, you have to root it and stuff like that .. just wait!

167 Cheese June 29, 2010 at 1:04 PM

I was in Paris airport when I saw the tweet, I bought time on a Wi-Fi spot, I downloaded the update then it said i needed more space on my phone (make sure you have 25mb before download people!). I had to spend a whole plane ride biting my nails in anxiousness. I eventually got it when i got home and everything works so much better than it did. yay

168 Lily June 29, 2010 at 1:19 PM

Austria here! I just changed the year on my phone, and a window popped out! Good luck!

169 cyclops June 29, 2010 at 1:28 PM

there’s a new “old” ROM upgrade on the htc website version ROM: date: 23-nov-2010. not suited for my phone either.

170 spook June 29, 2010 at 1:32 PM

@Suleyman, bu sitedeki adimlari tek tek izle
sitede calismayan linkler var. bunlardan bir tanesi 5.D.adimindaki goldcard yaratma adresi yanlis, bu adrese gitmen lazim. .Ayrica 7.adimdaki adreste yanlis. RUU_Hero_HTC_WWE_2.73.405.5_WWE_release_signed_NoDriver.exe seklinde nette arattigin zaman bulabilirsin rahatlikla. 8den itibaren devam etmene gerek yok. telefonun downdate olacak ve wi-fi ile baglandigin zaman FOTA-1′ i alacak daha sonrada 2.update’ i alacaksin ;) iste bu kadar.

171 cyclops June 29, 2010 at 1:35 PM

post 169 i meant 23-nov-2009 ;)

172 B19DAE June 29, 2010 at 1:43 PM

Just like us all on 3UK, they have 2.1 in their hands now.

173 Smook June 29, 2010 at 1:47 PM

T-Mobile sim + Unlocked HTC Hero

I changed the date to September and instantly received a notification about the second update. After the installation reverted back to current date.

Back up and download update over WI-FI. Also plug in the charger so there are no battery issues.

174 Wally June 29, 2010 at 2:08 PM

France / Bouygues Telecom

No problem for me. And I was surprised to see that all my apps and SMS are still available.

175 Oli June 29, 2010 at 2:23 PM

UK unlocked Hero on Orange network updated fine! Prompted the update from the Scheduled Update screen. Was pleased to see that all my data and apps were retained. Worryingly though, I can confirm what others are saying about CoPilot Live, it has stopped working but Google Navigation has been added.

Interface seems slicker with less lag, keyboard quirks seem to be gone, full Bluetooth implementation – haven’t had a chance to try transferring files or syncing contacts via my PC yet but I can now scan for devices to pair with so looks all good!

176 PaulB June 29, 2010 at 3:51 PM

I just got the update. If it’s not happening for you, make sure that you install the ROM update from November of last year that is on the HTC support site. Nothing happened on my handset until I did this, and then it went like clockwork.

177 Ryan June 29, 2010 at 4:11 PM

Does anyone know how to debrand my g2 touch ? I have a feeling tmobile won’t release it for a while and it seems un branded heroes are getting the update

178 Alex June 29, 2010 at 4:28 PM

Just to ask any T-mobile users out there.

I have the G2 touch UK contract. I got the first smaller update last week (I think). I understand that T-mobile are going to release it by the end of the month (in other words tomorrow). I have experienced a few problems with my HTC that I just wondered if anyone else had experienced.

On T-mobile, the 3G coverage is terrible. I never get 3G ever its always the H or the G thing instead (which i think is 2G).

The phone often restarts itself a couple of times. The T-Mobile logo comes up and then the home screen loads, this happens around once a day.

The phone often hangs up during calls and on every startup, there are loads of really annoying apps, that I only want to use when I want to open them, that start up and I have to close them.

Any ideas

Also if anyone with the G2 Touch in the UK has their phone updated, it would be nice to know also if voice search works on the 2.1 update, as that was the main feature that I was looking forward to.

Thanks so much.


179 Rajpal June 29, 2010 at 5:36 PM

i downloaded and installed the upgrade as soon as i got home from work yesterday and it was a smooth operation kept all contacts, sms, apps, all settings remained unchanged. Took about ten to fifteen minutes to complete from downloading to the first boot up. The Upgrade hasnt really had much impact on performance i think maybe abit smoother at times but certainly not any slower (thank god for that) maybe a better judgement on that after a couple weeks of uptime. the update has bought in allot of good and overdue features to the ageing hero. one of my favourites being pressing the home button to see all 7 screens deffinately easier to get to the last screen that way. there are obvious upgrades in other features aswell especially the camera application which gives you more control over the picture you take adding effects and exposure controls etc very hand if your an enthusiast. the most important part of the upgrade is that its opened the hero up to all the new cool apps that it couldnt support notably google navigation, google voice search somethin you can still impress people with lol. the market app has also been redesigned and given a new look following the look for stock android phones if im not mistaken. also there are more widgets some which have been redesigned from the old 1.5 firmware giving you more to fill up your screens with also there are not only more htc widgets but more stock android widgets one of my favourites being the power control widget that lets you activate wifi, gps, screen brightness all from the homescreen which is good if you like turning them off to maximise your battery life. those are my impressions after a day of playing around with it.

180 ryan June 29, 2010 at 5:41 PM

the h is actaully 3g but a stronger signal and my g2 also restarts if i run ebuddy and recieve a message

181 ChrisM June 29, 2010 at 5:48 PM

Nothing yet on Orange branded hero…. not even the prep update…

182 ChrisM June 29, 2010 at 5:51 PM

Also should have added am in the UK.

183 Hill_Matt June 29, 2010 at 6:36 PM

Further to the above.

As promised I had a call back from Orange Tech Support having spoken to HTC themselves this PM (or so they claim). They are saying the update for UK Orange contracts (Orange ROM) will come through HTC not Orange as a FOTA update once Orange sign it off. They have no timescales and suggest that I now contact HTC – for me they have until COP tomorrow (as they promised) then I’ll be lookign for a new Handset and not HTC.

On a related point – is anyone else having real problems making calls on their Hero in the last month? My phone seems to try to dial out but then fails, have to reboot and then it seems OK. Also the phone seems to overheat – and not becuase of the sunshine!!! Any ideas??? Is this linked to pushed updates or am I clutching at straws???

184 Tony June 29, 2010 at 8:35 PM


I have an unbranded sim-free Hero bought from Carphone Warehouse – my contract is with O2 in the UK.

I don’t even have the first prep update; tried switching the phone on/off, date trick, connected to WiFi etc. Has anyone other than Paul had any joy? If so what did you do, if anything?

Anxious to get this done, been waiting for ages!

(PS. I’m contracted at T-Mobile at the moment, I will see if I can find out what’s happening there for you)

185 Chris June 29, 2010 at 9:01 PM


Ive been in contact with the t-mobile via twitter and have been making a real pain of myself and the final message they sent said I am hopefully that we will have good news to share with you soon.

I cant understand why they cant just give us a date, this is the last time that i will ever buy a branded phone and one running the sense UI, think stock android is the way to go

Does anybody know if they this a way to get round waiting for t-mobile to pull their fingers out their backsides and install the rom straight for HTC

186 Alex June 29, 2010 at 10:48 PM

Thanks @Chris @Ryan & anyone else who replied and helped.

I just think its terrible, ridiculous and pathetic that such a good phone has been a bad experience because the phone companies have neglected their customers.

This whole updating process has being going on for a huge amount of time. If other carriers in the UK have got the update, it works fine etc, how much effort can it take to provide the update to everyone else.

T-Mobile are useless. I love my phone, HTCs apps are brilliant, Android is amazing and I love the combination of the 2.

I just don’t understand why something that is so simple to sort out and run smoothly has gone so badly.

HTC should just allow you to download the update from their website
Carriers should work together to test etc and then give it out at the same time.
Branded phones and carriers should get priority (as the carriers said).

This is pathetic and @Chris, is it this twitter?

as I think we should all complain so T-Mobile realise the extent that they have neglected their customers, and get them to get their act together.

187 Chris June 29, 2010 at 11:22 PM


No the guy I’ve been bugging is at TmobileUKhelp didn’t know about the one u posted, can’t hurt to sent messages to both probably goes to the same place anyway.

Well you never no we might get it 2moro nt that I’m holding my breath.

188 Bobotus June 30, 2010 at 12:53 AM

Update available in Finland also.

I set the clock to future time, and the first update popped right up. Now downloading the final 2.1. Will report if there’s problems.

189 Wagner June 30, 2010 at 2:17 AM

My hero was rooted, now I’ve just updated to 2.1 and its working great =)


190 Georgy June 30, 2010 at 6:53 AM

Is your device still rooted after the update?

191 Appy June 30, 2010 at 8:39 AM

I’m on Orange in the UK – mine updated to 2.1 a couple of days ago without me needing to change the date – not sure why or how but it did!
Only problem now is that I cannot get it to link to my facebook contacts – no contacts show up in the ‘link facebook profile’ screen… and each time i try i get an error saying the process has stopped unexpectedly…

192 Oli June 30, 2010 at 8:47 AM

To those who are using sim-free Hero’s and are not receiving the preparatory update, I have the solution.

The problem is that your handest doesn’t have the update from back in November.

***Unfortunately the below will wipe all settings and you will lose your data so backup before proceeding!***

Download the ROM from HTC Support ( and install by connecting to PC via USB. You may also need to install HTC Sync (also available from HTC Support) for up to date drivers. N.B. I had problems getting this to work on Win7 64-bit but not problems with Win 7 32-bit.

Once complete you should immediately get the prompt for the 2.1 preparatory patch and once that has installed and rebooted you should be able to get 2.1.

Good Luck!


193 Tony June 30, 2010 at 10:26 AM


Okay, going to give that a go now, was hoping that wouldn’t be the case, but it’s fine.

I’ll feedback with the results.


194 Tom Lewis June 30, 2010 at 10:50 AM

UK, T-Mobile and still waiting… STILL.

195 DonIsGood June 30, 2010 at 11:07 AM

G’day all,

I am an Aussie, living in the Middle East, using a HTC Hero (UK sim-free) paired with “3 Australia” sim card [confused yet? LOL].

I received my pre-2.1 and full-2.1 OTA updates (over Wifi) without a single glitch…. until I factory reset the Hero after I’ve installed the full-2.1 OTA update (to free up more memories!)

Issues I am experiencing after the install includes:

1) Most of the Copy-protected Paid Apps (e.g. DocumentsToGo2.0Full, Video Safe Full, etc, etc) that were bought under 1.5 Market have now gone/disappeared from the 2.1 Market!!! I’ve got NFI what happened or why. If someone knows how I can get these apps back, please feel free to let me know.

2) I have allocated country prefix (i.e. +44, +61, etc) against names in my contact and the Hero used to be able to recognise and extract contact names when calls receiving calls. After the update, only the numbers are coming through and without the country prefix; hence the phone is unable to register and extract the contact from my list

If anyone know how to resolve the 2 issues (so far), please feel free to let me know and share it with the rest.

Thank you.

196 Zbig June 30, 2010 at 11:25 AM


I’ve noticed a bug/limitation while synchronizing with Google Calendar, which I believe wasn’t present in 1.5. Now the event reminders have to be multiple of 5 minutes and cannot be set to 0 minutes (i.e. “remind me on time”). When you set it to 0 or 12 minutes or whatever which doesn’t divide by 5 mins on the Google Calendar webpage, Hero will assume the reminder of 0 and ask if you “really want to delete the reminder” right after tapping on an event.

197 Süleyman balıkçı June 30, 2010 at 12:20 PM

@oli, I have tried to update my hero before. Now it says again the same : “Sorry, this software download is not suitable for your device.” here is what my phone has :
build# : 2.73.468.74 cl#94651
kernel : 2.6.27-430d1aea
software : 1.0.0.A6288
I didn’t even get the first update :( is there anything that I could do? anybody? by the way my hero is from Turkey…

198 Pup June 30, 2010 at 12:40 PM

Okay, I update last night. Happy to say that it didn’t wipe the phone before updating and all more apps, sms, contacts, etc are all in tact ( the only thing that went a bit weird was my youtube account ).

My only issue is with the overall style of Eclair, or SenseUI, in that now everything has rather tacky looking colour icons. 1.5 had a rather stylish sillouette for each icon which I liked. If there’s an option to have the same icon set as 1.5 I’d certainly go for that.

As for performance, I can’t say that I’ve seen any difference between 1.5 and 2.1. The home screens still occasionally lag, the keyboard still seems to think I’ve held down a key sometimes, and in some cases it’s slowing in places it wasn’t before. Why does it need to have a little loading icon whenever you send an SMS now when before it just did it while you went off and did other things?

One of the things that bugs me still, is that the browser still has the address bar stuck across the the top at all times while a page is loading. Why is this necessary? Why doesn’t it push the page down so I can actually click links that are physically blocked by bar? I thought that surely this was something that would be, aha, addressed in this release…

These things aside, it is nice to finally be able to use apps that have been around for over a year but only available to 1.6+ users…

199 Poor Planet June 30, 2010 at 1:33 PM

If you haven’t received the first update yet and your ROM version is earlier than 2.73.405.5, then you might want to first install the following version of the ROM:

Make sure you backup your data before installing the above ROM.

Once upgraded, the “first” upgrade notification, followed by the Android 2.1 upgrade notification should both appear on your phone one after the other.

Worked for me :)

200 maja June 30, 2010 at 2:05 PM

OK,nice and smooth ,beautiful.. regards from CROATIA:)

201 zsolt June 30, 2010 at 2:46 PM

Hi, works fine, but has anybody found G sensor calibration tool in settings? It did not work in 1.5, but now where is it?

202 Ant June 30, 2010 at 2:57 PM

Hi all,
T-Mobile have just updated their forums with their official date for the release, mid July for us as well.

203 Ant June 30, 2010 at 2:58 PM
204 redmelons June 30, 2010 at 3:45 PM

@Poor Planet,
My Build number is (Orange UK contract). Is that older than 2.73.405.5?

205 Zaid June 30, 2010 at 5:29 PM

That is true guys, the f***ing idiots just said that they will not publish the update till mid July, as they doing their own testing on it … as if they know a s****
Sorry but thats it, no more t-mobile, worse network ever!!

206 John June 30, 2010 at 5:51 PM

Anyone know where I can complain to T-Mobile?

207 Noel O'Donnell June 30, 2010 at 6:06 PM

I’ve got a Hero and a vodafone contract but didn’t get the phone directly from vodafone and the phone is unlocked. I haven’t had anything yet. Any idea on how I could get the update

208 Zaid June 30, 2010 at 6:27 PM

Guys, I made a post in the t-mobile discussion board, please join in, put ur comments, and lets bring those idiots down this time:

Thank you

209 Alex June 30, 2010 at 6:39 PM

Well done Zaid! I’m commenting now

210 John June 30, 2010 at 6:48 PM

It would be great for many others to comment on this discussion, to inform T-Mobile of their mistakes, whether they are with T-Mobile or not. Showing the O2′s, Oranges, T-Mobiles, etc that they need to sort this issue out. (oh and HTC)

211 Tony June 30, 2010 at 8:26 PM

@Oli – All done – thanks for tipping me in the right direction! HTC Sync was more difficult to get working than the actual update :)

In my case (UK, simfree on O2) I can’t say I fault O2, they didn’t even sell the Hero to the best of my knowledge…?


212 Dracue June 30, 2010 at 9:08 PM

Hey guys…

I’ve tried to update by changing the dates for the passed week to no avail.

I have a UK sim free phone on O2 running the MoDaCo ROM 3.0 and just can’t get the new update at all. I even tried to see if I could get the ROM from HTC which states that my phone in not eligable for it.

Anyone have any ideas on what I can do at all?

Factory re-set maybe?



213 bigears June 30, 2010 at 10:26 PM

htc hero on orange uk
no sign of update – part 1 and/or part 2

tried off the htc support page and told software not suitable for my phone!!!!!!!!!!!!!!

is it my phone or orange


214 bigears June 30, 2010 at 10:41 PM

have followed some of the advice listed on this site but no good

the build no. – this is the one listed on the htc support page for the hero(orange uk)

215 smudger June 30, 2010 at 11:05 PM

I too was sick of waiting for the update on branded orange uk so I used the Gold card method and installed the stock rom. I got the 2 updates straight away but had problem with sim lock. I paid for unlock code from htcsimunlock and now running 2.1!

216 Zaid June 30, 2010 at 11:11 PM

Hi everyone,
Someone just posted a link in another post and I would like to share it with you, and well need your help as well.
This is the official (as mentioned in the link) 2.1 ROM from HTC themselves to the people who dont want to wait for the s*** hole t-mobile or 3G or whatever. However, its a .zip file. What we support to do with it?
Thank you

217 Martin July 1, 2010 at 8:00 AM

Hi all, I’ve just tried to update and think I’ve bricked my phone! I first went on Market looking for an app, the message about a ROM update appeared, so I okayed the update, after a time the progress bar disappeared and the phone restart, a message came up saying I needed to make space on the SD card as the installer needed 25Mb, I think? I clicked OK, the installer disappeared, I eventually deleted some mp3′s, it took time to figure out how on the phone, I should have done it trough the USB but forgot for some reason! Anyway I couldn’t figure out how to get the installer to restart so I powered off and on, eventually the installer started again and went through the same process as before, except it stop with a triangular warning icon beside a mobile, it just sat there for ages, I think about half an hour, so I pulled the battery to see if I could get things going again, I didn’t I just have the Hero logo and nothing else! Anyone know how I can fix this?

218 Piotr July 1, 2010 at 9:05 AM

Ok… After initial problems (see my comment no. 59) I managed to revive my Hero (thanks to guys from XDA forum) and update it to 2.1.

I also debranded it right after I bought it last year (from polish operator Era, which is T-mobile dependant, but does not release updates, SoBs), just like MedicalFlyer did with Goldcard.

If you use the same method don’t forget to keep your Goldcard in the phone! my problems were initiated because I forgot to replace sd card to the Golcard!


219 Piotr July 1, 2010 at 10:05 AM


If you have original RUU (if not you can find it on XDA, or download from HTC – unless your Hero is unbranded) just enter fastboot (back button + power), connect to computer via USB and run RUU again. Then you can start update again. It worked for me 2nd time ;) (see my posts above: 59 and 218)


220 Jombobmelad July 1, 2010 at 11:01 AM

T-mobile G2 updated by changing the date.

221 Zaid July 1, 2010 at 11:50 AM

Guys please READ THIS by:
Davey June 30, 2010 at 10:41 PM
Can we use the file that’s linked for download at

Can someone please walk us through the process of the .zip file, what we should do, its the 2.1 ROM from HTC without waiting the stupid t-mobile, but how we run it?!

222 Dracue July 1, 2010 at 11:57 AM

Hey guys

I called HTC and they explained to me that I was unable to update my ROM because my phone used to be with 3 of which I didn’t know.

I’ll install the 3 ron and hope I get the updates as the phone is unlocked fingers crossed.

223 Piotr July 1, 2010 at 2:24 PM

@Zaid and @Dracue


You can always de-brand your phones using Goldcard method (it’s described on many forums how to create Goldcard). With Goldcard (which is modified SD card) you can flash your hero with official HTC ROM (Android 1.5 RUU can be found on XDA Forum amongs others) and then update to 2.1 (just remember to perform updates with your goldcard in the phone!). I did so and MedicalFlyer did as well.


224 Piotr July 1, 2010 at 2:33 PM

Oh. I forgot. The update notification will appear automatically after flashing Android 1.5 ROM from HTC instead the branded one…

225 bigears July 1, 2010 at 4:24 PM

well still waiting for this update from orange/htc

manage to get part 1 done but ………

one day

226 Dave Whitehead July 1, 2010 at 5:15 PM

How did you get part 1 done? Are you UK Orange?

227 TWIN_SUNS July 1, 2010 at 5:46 PM

Hmm, I have flashed unbranded and official HTC Android 1.5 onto my Orange UK phone (I know it worked since the Orange log no longer appears on boot), but still no auto update message for 2.1.

Any ideas?

228 Süleyman July 1, 2010 at 8:00 PM

@spook 3 tane farklı rom denedim. üçünde de bu rom telefonunuza uygun değildir hatası verdi. şimdi 3 farklı rom daha indiriyorum. onlarda olmazsa artık kvk’ya gidip kafalarına atacam telefonu o olacak :)

229 spook July 2, 2010 at 6:31 AM

@Süleyman, bence cok kasmissin kendini. gondermis oldugun sitedeki adimlarin hepsini tek tek yap oluyor. Ben kendi telefonum haricinde bir telefonu daha guncelleme ciktigi sabah 1 saat icerisinde guncelledim. Eger 2.1 almasaydi bende atmayi dusunuyordum kafalarina ama vazgectim :)

230 süleyman July 2, 2010 at 9:39 AM

@spook goldcard’ı denemenin çıkarıp takmaktan başka yolu yoksa benim sorunum başka sanırım :) çünkü goldcard yaptıkan sonra çıkarıp takıyorum ve çalışıyor. herhangi bir “format” uyarısı almıyorum. telefonumu da açıyor kartı kullanarak. ama yükleme kısmına geldiği zaman “Customer ID” hatası verip kesiyor kurulumu… bugün başka bir kart alıp onunla deneyeceğim bir de. 2 gb kinston kartlar ile sorun çıkarmadığını okudum bir çok yerde… bakalım :)

231 süleyman July 2, 2010 at 12:26 PM

@spooks hallettim sorunu :) kart okuyucuyu çıkarıyordum ben her seferinde. bu sefer sadece hafıza kartını çıkardım ve oldu :) meğer kart okuyucuyu çıkardığım zaman üzerine yazdığı goldcard ı siliyormuş :) bakalım şimdi 2.1 güncellemesini bekleyeceğim :)

232 spook July 2, 2010 at 12:42 PM

sevindim sorunu cozdugune ;) eger goldcard yaptiysan ve 2.73.405 e downdate yaptiysan sebeke baglantini ve 3G ayarini yaptigin anda FOTA-1 update geliyor. O bittikten sonra 2 geliyor. biraz yuklemesi uzun surer haberin olsun ;)

233 bigears July 2, 2010 at 1:20 PM

@dave whitehead

managed to get part 1 using the Goldcard method but still no joy regarding part 2

thinking of starting again with 1.5 and see what happens……………..

234 scinse July 2, 2010 at 2:30 PM

@milo & @cyclops

i am in belgium too, hero unbranded, got update 1 but not yet 2
i hope you are still stuck too :-)

235 shak July 2, 2010 at 8:21 PM

Is there a way to do a manual software check on the hero, if there is how can I do it ???

236 BenG July 2, 2010 at 10:37 PM

I don’t know what You guys think about the update, but i think it’s crap… i was hoping fo a slightley less laggy system with acces to more apps… i’ve got the apps… but the phone i more laggy… when i try to call someone i need to wait 5-10 seconds for the phone app….!!!!! sometimes even more… the battery last not as ong as bfore the update… for fuck sake… they had so much time and they fucked it up… in my opinion… they could give us just a plain 2.1. or 2.2….

237 Bao Le July 5, 2010 at 9:17 AM

Still nothing from Orange France. depressed!!!

238 timomer July 5, 2010 at 1:22 PM

for t-mobile users, see this

worked for me, first update worked fine, no sign of the second one yet

239 joe July 6, 2010 at 1:43 PM

Still no update for Hero on Orange in UK. 1st or 2nd!

240 epinox July 6, 2010 at 2:01 PM

Do you guys have a voice search? I couldn’t find it…

241 beezer July 6, 2010 at 8:03 PM

anyone on 3(UK) been updated yet, or heard when we’re likely to get it?

242 keox July 6, 2010 at 9:21 PM

Hi guys. i wanna share my hero upgrade adventure :)

I live in Turkey.
Build number :2.73.468.74
Firstly i downgrade my rom 2.73.405.5 with goldcard method.
But it was very difficult for me. I use windows 7 32 bit OS.
when i run ruu after a few minutes waitng on bootlader… :S gived me error all the time.
error [171] usb connection error.

Then i setup xp sp2 32 bit OS on vm. i could not my phone with htc sync 2.033 on xp. I got crazy :@
Today in my office i tried again and finally i succeded.
We use xp pro 64 bit OS in office. It is not imported. On 64 bit xp i couldnt install htc sync. I just download hero driver to adb. Then i connect my phone with OS.
Finally install ruu in a few minutes without any problem.
Meaning, Htc Sync is unnecessary for ruu. İt is imported that hero driver for your OS.
After downgrade successfuly upgrades start downloading with FOTA.
Now i have youtubePlayer, androidMarket and Eclair :)

Good Luck guys.
It was very annoying.

243 Piotr July 7, 2010 at 8:40 AM


Sorry for late reply, but I wasn’t here for a while ;) .
Have you tried the date trick? I flashed unbranded v 2.73.405.5 and update worked for me. Perhaps you’ve flashed different version?


244 Jayke July 7, 2010 at 11:05 AM


I living in Belgium and have Mobistar as Mobile provider. Received the FOTA update yesterday. I now have an extra menu in which I can check for manual updates.
No Android 2.1 yet.


245 bigears July 7, 2010 at 1:07 PM

heard rumour about 2.1 upgrade for orange hero being done by the 4th july —- still waiting

have gone back to build number last orange rom update on htc support site) to see if helps but no

hoping and waiting………………………

246 joe July 7, 2010 at 3:34 PM

Hi bigears i have the same build number and on orange but still no luck. got a mate on t-mobile and he got the first update last saturday so we cant be far behind! hopefully!

247 Warren July 7, 2010 at 6:12 PM

I finally got an answer from orange! Spoke to someone in their call centre saying they’d just received a email regarding the update. She even read it to me completely over the phone. Basucally orange have advised to let people know that it will be sent out by the end if July and that they are working with android and htc so the updates goes out smoothly. Still testing it at the moment but at the latest it’ll be the end of july both the prep update and the full thing! :-)

248 bigears July 7, 2010 at 7:32 PM


thanks for that interesting information – shame we could not get from either htc or orange

waiting a bit longer now………………

249 joe July 8, 2010 at 5:09 PM

nice one warren least we have an idea now. was so close to rooting my hero to get it! think i’ll hang on now.

250 Swaroop July 8, 2010 at 6:03 PM

Thanks Micheal W…..ur a genius

251 Swaroop July 8, 2010 at 8:31 PM

I use AIRTEL in INDIA and I got OTA update today…the phone works like magic now….

252 Alison July 8, 2010 at 9:19 PM

I have gotten the voice search feature to work on my phone (finally) after the update. If anyone is interested in the link, please let me know.

253 MeanEYE July 8, 2010 at 11:13 PM

In the end I gave up on HTCs update. I tried using it for few days and although it was faster than 1.5 I found it to be slow and buggy. My contact sync stopped working after few days then ring and notification tones got all messed up.

Finally I downgraded to 1.5 (using GoldCard method), rooted my phone and installed VillainROM 12. This custom ROM is based on HTCs 2.1 Hero ROM but it’s much faster with all the niceties HTC decided to remove from hero (turn-by-turn, friend feed, voice search, live wallpapers)… This VillainROM is so optimized I stopped using task manager completely. No matter how much applications I run everything still works like charm.

254 Brian Morrison July 9, 2010 at 11:22 AM


Voice search, yes, please enlighten us….

255 Maxim July 9, 2010 at 12:40 PM

Not getting the 2.1 in Belgium yet. The lovely HTC support says the update is being rolled out in batches (based on the serial # I suppose), and suggested waiting until the update comes by itself. I’ve been checking other forums though, and have never seen anyone with a Belgian Hero to receive the 2.1 update. It is understandable if the upgrade gets delayed due to legal issues, but keeping customers in the dark about the real release date is rather unprofessional.

256 bigears July 9, 2010 at 1:56 PM

have tried installing a few custom 2.1 roms found on XDA forums, following the instructions to the letter but to no avail – spotted some screen shots and big ? the screen they show after starting the phone with Home+power combo is completely different to mine – i just get a triangle with an exclamation mark in it and a prone phone – any ideas anyone

might just have to be patient!!!!!!!!!!!!!!

257 joe July 9, 2010 at 2:34 PM

hey bigears, you rooted your phone first?

258 Alison July 9, 2010 at 3:12 PM

If you haven’t done it already, download the Sync tool from HTC’s website. Install on your pc, mount phone as a drive, then sync it. Once that’s done, go to this link: Save as and use sync tool to install on your phone.

Let me know if you have any questions. :)

259 bigears July 9, 2010 at 3:57 PM

yes joe tried unrooted and rooted still get the same screen on the phone

also all of these work throughs say to wipe everything on the phone and supply a big list but i’ve just got one item

so still none the miser

roll on orange getting there act together……………

260 Superman July 9, 2010 at 4:12 PM

I’m trying to use the date trick but each time i change the date it automatically changes back to the present date within a minute, i am not using ‘Automatic – Use network-provided values’..

T-mobile have started to push the pre 2.1 update again and am a eager beaver :P

any help?

261 joe July 9, 2010 at 4:21 PM

i found this best for roting phone

262 Jack July 10, 2010 at 8:53 PM

Hi guys, personally I am tired of T-Mobile, they are so slow and lazy it is unreal, I have been waiting for this update on my HTC Hero for ages now and so have all of us on T-Mobile (Orange) and find it pathetic, can ANYONE please inform me if they have received the second part of the update of 2.1, I have had the instillation of the first update yet no sign of the second, even tried the ‘change date’ method and that was just thrown back in my face. HELP :(

263 LycraLout July 12, 2010 at 10:45 AM

Orange UK. Still nothing. Not even the prep update. Tried the date change kludge. Nothing. Orange and HTC have lost a customer here. Still love Android. But won’t be going with HTC or Orange again.

264 scinse July 12, 2010 at 12:39 PM

belgium, unbranded hero, receiving and installing 2nd update right now ..
spannend :-)

265 Simon July 12, 2010 at 2:10 PM

Finally, I got update last night here in Slovenia. Update process was smooth and without any troubles, just few screens were changed

266 stunnersohail July 12, 2010 at 4:24 PM

Got an HTC Hero Orange.. Updated the rom from Software 1.5. How do i go to 2.1.. Please help someone.

267 LycraLout July 12, 2010 at 4:42 PM

@stunnersohail. Without rooting your phone (and invalidating warranty) you have to sit and wait for Orange to push the first update to your phone over-the-air. That will put you in a position to be able to accept the 2.1 update. When will that come? Who knows. Pick any date in the future but don’t stick to it. That’s what the providers seem to be doing. But when it does get to you, you’ll know because the phone will tell you it’s there and available. Hook into wifi, download and you’re off.

Short answer to your question, how do I get it? Wait. Patiently. Very patiently. We’re talking Dalai Lama levels of patience here.

268 stunnersohail July 12, 2010 at 7:31 PM

@LycraLout Thanks very much for your kind reply but one thing i forgot to metion is that the HERO is of orange but it is unlocked (I bought it unlocked) means i could run any sim that i want. So i dont think that the warranty is valid any ways. So if there is any other option that could help me jump to 2.1 it would really be appreciated.

For Others (My last post): Got an HTC Hero Orange.. Updated the rom from . Software Version still 1.5. How do i install 2.1.. Please help someone.

Any One please help!!

269 Jakub July 13, 2010 at 12:35 AM

Anyone found newbie friendly instructions for rooting a GSM Hero with 2.1? (I’m wanting to install custom fonts.)

270 termin July 14, 2010 at 11:08 AM

Sadly Orange are saying they are NOT releasing an update to 2.1 and are blaming HTC for this saying they are not producing a custom rom for the Orange rom.

271 Stu Alsford July 14, 2010 at 11:20 AM

Termin, Please cite your source for this? Did you speak to someone in customer services? If so, who?

272 Warren July 14, 2010 at 5:28 PM

Termin – funny how a orange advisor read out a email to me last week sayin it”ll be at the end of the month as theyre still customising it for orange, i rang them again yesterday and had it confirmed by the exact same email the call centre received the other week.

273 Stu Alsford July 15, 2010 at 8:12 AM

Warrane, there is also posts on android forums from someone from orange (supposedly) who has confirmed testing.

274 rohan s August 1, 2010 at 11:07 PM

I have recieved the update for HTC hero on t-mobile so known as the g2 touch the update has caused many users problems a force close message keeps appearing and contacts are not linking with facebook so all my contacts are pictureless

275 Sarah August 19, 2010 at 9:47 PM

Hi, I’m trying to update my Hero (France, Bouygues), but I keep getting an error message that the download is corrupted. Anyone else faced this problem?

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